Shipping Policy

Shipping Policy

Last Updated: 09/10/2024

1. Introduction

At genghiscollar.com, operated by MAFHH INTERNATIONAL LTD, we strive to provide efficient and reliable shipping services for all our customers. This Shipping Policy outlines our procedures and guidelines for shipping orders.

2. Shipping Destinations

We currently ship to the following areas:

  • United Kingdom (including Northern Ireland)
  • European Union countries
  • United States
  • Canada

For inquiries about shipping to other destinations, please contact our customer service team.

3. Currency

Our default currency is flexible to accommodate our global customers. You can choose an appropriate currency from the dropdown menu on our website for a hassle-free payment experience.

4. Shipping Methods and Timeframes

4.1 Normal Shipping

We ship parcels worldwide through local postal services for each country.

  • USA & Canada: 6-18 business days
  • Europe: 6-18 business days
  • Rest of World: 6-18 business days

4.2 Express Shipping

For express delivery, we offer services through FedEx, UPS, DHL, TNT, and PAKPOST.

  • All destinations: 3-6 business days

5. Shipping Costs

5.1 Normal Shipping

  • A flat rate of $7 is applied for all destinations.
  • Free shipping worldwide for orders over $60.

5.2 Express Shipping

  • A flat rate of $42 is applied for all destinations.

6. Order Tracking

Tracking is available for both normal and express shipping to all destinations.

7. Customs and Import Duties

All taxes, brokerage fees, and import duties are the responsibility of the recipient and are payable upon receipt of the items.

8. International Orders and Customs

  • For international orders, customers are responsible for any customs fees, taxes, or duties that may be incurred.
  • We are not responsible for any delays caused by customs processing.

9. Shipping Restrictions

  • Certain products may be restricted from international shipping due to regulations or licensing requirements.
  • We reserve the right to cancel any order that we are unable to ship due to restrictions.

10. Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact our customer service team within 7 days of the expected delivery date.
  • We will work with the shipping carrier to locate lost packages or process claims for damaged items.

11. Address Changes

  • If you need to change your shipping address after placing an order, please contact us immediately.
  • We cannot guarantee that we can change the shipping address once the order has been processed.

12. Refused or Undeliverable Packages

  • If a package is refused or returned as undeliverable, the customer will be responsible for the original shipping charges as well as any return shipping fees.

13. Free Shipping

We offer free standard shipping on orders over $75 worldwide. This offer may be subject to change and may not be available during promotional periods.

14. Changes to This Policy

We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting to our website.

15. Contact Us

If you have any questions about our Shipping Policy, please contact us at:

Email: [support@genghiscollar.com] Address: MAFHH INTERNATIONAL LTD, 196 SWEETMAN STREET, WOLVERHAMPTON, UNITED KINGDOM

Thank you for choosing genghiscollar.com for your canine needs. We appreciate your business and are committed to providing you with the best possible shipping experience.